Frequently Asked Questions
Everything you need to know about our premium loose-leaf teas and accessories.
How should I store my loose-leaf tea to keep it fresh?
To maintain optimal flavor, store your tea in a cool, dark place away from light, heat, and strong odors. We recommend using airtight tins or opaque glass jars rather than plastic bags.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days depending on your location and the shipping method selected at checkout.
Do you offer organic or fair-trade tea options?
Yes, we carry an extensive selection of certified organic and fair-trade teas. You can easily filter our collection by 'Organic' or 'Fair Trade' to find these specific varieties.
Can I return tea if I am not satisfied with the flavor?
Due to food safety regulations, we cannot accept returns on opened tea. However, if there is an issue with your order or quality, please contact our support team within 14 days for a replacement or store credit.
Do you provide steeping instructions for different tea types?
Absolutely. Each tea package includes specific recommendations for water temperature and steeping time to ensure you get the best possible flavor from your leaves.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.